General Terms and Conditions

Last updated: 25.05.2026

1. Supplier details

The FulgerHost website and services are operated by:

TELEKI MICHAEL – FRANCISC – AUTHORISED INDIVIDUAL
Legal form: Sole trader
CUI: 42549765
Register No.: F2020000318028
Business address: 7 16 Februarie Street, Șeitin, Șeitin commune, Arad County, Romania
Email: admin@fulgerhost.ro
Telephone: 0357630553

By accessing the website, creating an account, placing an order or using FulgerHost’s services, you confirm that you have read, understood and accepted this document.

2. Definitions

• FulgerHost / we / the service provider = TELEKI MICHAEL – FRANCISC, AUTHORISED NATURAL PERSON;
• customer = any natural or legal person who uses the website or purchases services;
• consumer = a natural person acting for purposes outside the scope of their professional activity;
• services = the services offered via the website, including web hosting, VPS, dedicated servers, game hosting, domains, licences and related services;
• customer account = the account created on the administration and invoicing platform.

3. Scope

These terms and conditions govern the use of the website and the contractual relationship between FulgerHost and its customers.

4. Eligibility

The services may be purchased by natural persons with legal capacity and by legal persons or other entities capable of validly entering into legal contracts.

Minors may only use the services with the consent of a parent or legal guardian.

5. Customer account

For certain services, you will need to create a customer account. You are required to provide accurate, complete and up-to-date information and to keep your login details confidential.

6. Services offered

FulgerHost can provide, including but not limited to:

• web hosting;
• game hosting;
• VPS;
• dedicated servers;
• fields;
• licences;
• migration;
• technical management;
• backup;
• other related services.

7. Orders and conclusion of the contract

Orders are placed online via the website. The contract is deemed to have been concluded upon confirmation of the order and/or activation of the service, as applicable.

Services are usually activated as soon as possible after payment has been confirmed and, if necessary, after the order details have been confirmed via ticket, telephone, live chat, Discord or other communication channels.

FulgerHost reserves the right to refuse, suspend or cancel orders in circumstances such as:

• history of non-payment;
• providing false or incomplete information;
• suspicions of fraud;
• misuse of services;
• activities that contravene the law;
• technical impossibility of supply.

8. Compensation for delays in the activation of services

If an eligible service is not activated within 48 hours of payment confirmation, the customer may request compensation in the form of a free extension of the service.

The compensation formula is: (number of days overdue) × 3 = number of days granted free of charge.

The following are not taken into account in the calculation:

• the date the order was placed;
• within the first 48 hours of payment confirmation;
• the date on which the service is activated.

Example: order placed on 1 January 2025, activation on 5 January 2025. The day of the order is not counted; the period from 2 to 3 January falls within the first 48 hours, and 4 January counts as one day’s delay. The customer receives 3 free days.

This compensation does not apply to:

• dedicated servers;
• domain registration, transfer or renewal;
• situations where the delay is caused by a lack of the necessary information from the client;
• cases of force majeure or reliance on third-party suppliers.

9. Prices and payments

Payment for services can be made, subject to availability, via:

• bank card via Stripe;
• PayPal
• Skrill;
• paysafecard;
• bank transfer;
• other methods shown on the website.

The customer is responsible for paying for the services ordered on time.

10. Expiry, suspension, termination and deletion of data

For each service, the due date is the date by which payment must be made to avoid suspension.

Usually:

• Services may be automatically suspended three days after the due date if the invoice remains unpaid;
• 10 days after the due date, the service may be permanently terminated and the associated data may be irretrievably deleted.

For invoices paid late, a late payment charge of 10 per cent of the invoice amount may be applied, subject to a minimum of 2 EUR or the equivalent in the invoicing currency, to the extent permitted by law and the nature of the contractual relationship.

Data recovery following termination, if technically feasible, can only be carried out for a fee, based on a quote provided by the FulgerHost team, and is not guaranteed.

11. Right of withdrawal

If you are a consumer and the contract has been concluded at a distance, you are, in principle, entitled to a statutory right of withdrawal within 14 days, subject to the provisions of the law.

This right may be restricted or excluded in the circumstances provided for by law, including for services performed immediately with the customer’s consent, digital content, personalised services or other exceptions provided for by law.

12. Refund policy

A refund may be granted within the first 14 days of activation for certain eligible services, in particular web hosting and game server hosting services, subject to the law and FulgerHost’s commercial policy.

As a general rule, no refunds are granted for:

• fields;
• VPSs;
• dedicated servers;
• licences;
• other services provided immediately or on a bespoke basis, to the extent permitted by law.

A refund may only be approved if the service has been seriously affected by technical faults confirmed by the FulgerHost team, or if the law requires that a refund be granted.

13. Fields

The rules of the relevant registry or registrar also apply to the registration, renewal or transfer of domains. The customer is responsible for the accuracy of the information provided.

14. Use of the services

It is strictly forbidden to use the services for:

• flooding, DDoS, cryptocurrency mining;
• malicious redirects, hacking, cracking or similar activities;
• the distribution of illegal content;
• identity theft;
• phishing, malware, spam or any unlawful activity.

Failure to comply with these terms and conditions may result in the immediate suspension of services, restriction of access to your account, termination of the service and refusal to enter into future business relationships, depending on the seriousness of the situation and the applicable legal provisions.

Abusive behaviour towards the FulgerHost team, including insults, threats, harassment, aggressive promotion of other companies or the inappropriate use of support channels, may result in restricted access to support or, in serious cases, the termination of the working relationship.

15. Technical support

FulgerHost provides technical support for the services it offers, subject to the terms and conditions specified for each service.

For game servers such as SA:MP, CS 1.6, FiveM and Minecraft, service-specific support can be provided. For other types of servers, standard support may only include basic operations, such as reinstallation, password reset or port reset.

Advanced configurations, complex software troubleshooting, custom modifications and special implementations are not included in standard support unless expressly specified or contracted for separately.

16. Metin2 Services – Special Terms and Conditions

The following special terms and conditions apply to Metin2 hosting services and related administration/development services:

16.1. Reinstalling the operating system

• The first reinstallation of the operating system for a Metin2 service is free of charge;
• Any subsequent reinstallation may be subject to a charge of 5 EUR per reinstallation, regardless of the reason.

16.2. Implementing C++ systems

The implementation of C++ systems for Metin2 can be charged from 20 EUR per hour and may include modifications to the source code, client and database, as required.

The client is obliged to provide the necessary materials, including the build image (.vdi), the relevant source code and the decrypted client, if these are required for the performance of the work.

16.3. Implementing items and folders

The implementation of items and folders may be charged at a rate starting from 15 EUR per hour. The client must provide the necessary technical materials, including the system image (.vdi) and the decrypted client, if required.

16.4. Modifying the Metin2 client

Changes requested by the client may be charged at a rate starting from 10 EUR per hour. The client must provide the decrypted data and any necessary tools, if these are essential.

16.5. Installing the Metin2 server files

The installation of server files may be charged at 5 EUR per hour, including in cases where the files already exist on the server but require installation, configuration or adaptation.

17. Additional services (non-hosting)

The term ‘additional services (non-hosting)’ refers to all supplementary services that are not included in the standard hosting package purchased, regardless of the type of service: Metin2, other games, web services, applications, technical consultancy or other similar activities.

This category may include, for example:

• advanced settings;
• software troubleshooting;
• system design and implementation;
• changes to the client or website;
• performance optimisations;
• manual data migration;
• personalised advice and support.

The following indicative pricing structure may apply to these services:

• 30 EUR per hour for the first hour of work;
• 20 EUR per hour for working time exceeding 2 hours;
• 10 EUR per hour for working time exceeding 3 hours.

Example: for a 5-hour job, you can charge 30 EUR for the first hour, 20 EUR for the second hour and 10 EUR per hour for the following 3 hours, making a total of 80 EUR.

The exact price may vary depending on the complexity of the work and will be confirmed to the client before or during the work, as appropriate.

18. Changes to services

FulgerHost may amend the prices and content of the packages on offer, whilst honouring services already paid for during the contracted period, except where required by law, by third-party suppliers or due to unavoidable operational changes.

Unauthorised changes to the configuration of the services, other than through officially approved methods, are not permitted. Any unauthorised intervention that affects the stability, security or operation of the service may result in the suspension or termination of the service.

19. The affiliate programme

FulgerHost offers an affiliate programme through which commission is paid on sales made via the affiliate link.

As it stands, the programme may include:

• A 20% commission for each eligible sale made via the affiliate link;
• a €3 bonus when you top up your affiliate account;
• minimum withdrawal amount: 20 EUR;
• Available withdrawal methods: PayPal, Skrill, paysafecard or bank transfer.

Invoices or documents for affiliates can be issued manually by the FulgerHost team where necessary.

20. SLA and compensation for downtime

If the services are unavailable due to FulgerHost’s fault, with the exception of scheduled maintenance, compensation may be granted in the form of a discount applied to the next invoice.

Uptime is calculated on a monthly basis and can be checked at https://status.fulgerhost.ro.

To claim compensation, the customer must open a ticket within 7 days of the start of the month following the period in question.

21. Lucky Wheel - Spin the Wheel

Lucky Wheel is a promotional feature available on the fulgerhost.ro website, through which eligible visitors can win discount vouchers or other promotional prizes by spinning a virtual wheel.

Lucky Wheel is available exclusively for new customers, defined as individuals who do not hold an active account on fulgerhost.ro or have not purchased any active services. Existing customers with at least one active service are not eligible to take part. FulgerHost reserves the right to verify eligibility and to cancel any prizes awarded in error.

Each email address, IP address and device may only enter once every 24 hours. Multiple entries via fake accounts, temporary email addresses, VPNs or any other fraudulent methods are prohibited and will result in the automatic cancellation of the prize, without the right to appeal.

The prizes on offer change to the 1st of each month. Vouchers earned are valid only until the 1st of the month following the month in which they were obtained. After this date, all vouchers issued in the previous month are automatically invalidated and can no longer be used, regardless of the circumstances.

Vouchers are non-transferable and cannot be combined with other offers or promotions, unless otherwise stated. Percentage discounts apply to the total order value, excluding tax. Fixed discounts (in euros) apply exclusively to new orders, not to renewals. A voucher can only be used once.

FulgerHost does not guarantee that you will win a specific prize. The outcome of the wheel is determined at random, in accordance with the configured probabilities. FulgerHost reserves the right to suspend or close the Lucky Wheel at any time, without prior notice. In the event of technical errors leading to a prize being awarded in error, FulgerHost may cancel that prize.

The email address provided upon entry is used solely for the purpose of sending the prize won and is processed in accordance with the Privacy Policy / GDPR published on the website.

22. Contact details and support hours

FulgerHost can be contacted via:

• Live Chat on the fulgerhost.ro website;
• ticket from the customer area;
• Discord: https://discord.io/fulgerhosting;
• email: admin@fulgerhost.ro;
• Telephone: +40 357 630 553.

Standard telephone hours are usually Monday to Friday, from 14:00 to 22:00. Enquiries made via other channels may also be dealt with outside these hours, subject to availability.

23. Personal data

The processing of personal data is carried out in accordance with the Privacy Policy / GDPR published on the website.

24. Complaints, SAL and disputes

If you have any complaints, you can contact us via a support ticket or at admin@fulgerhost.ro.

Consumers may, where appropriate, make use of alternative dispute resolution (ADR) mechanisms, in accordance with the applicable legislation and the information provided by the ANPC.

25. Applicable law

This document is governed by Romanian law. Any dispute shall be settled by the competent courts in Romania, whilst respecting the specific rights granted to consumers by law.

26. Location of services

FulgerHost’s services are generally operated via infrastructure and data centres located within the European Union or which comply with the applicable security and data protection standards.

27. Amendments

FulgerHost may update this document for legal, commercial, technical or operational reasons. The updated version will be published on the website and will take effect from the date specified in the document.

28. Contact

If you have any questions regarding this document, please contact us at admin@fulgerhost.ro or at 0357630553.